Ghost Leads Fulfillment Policy

1. Description of Services

Ghost Leads is a data provider that delivers high-quality, real-time leads to US-based businesses. Our leads are provided through a user-friendly dashboard and/or integrated directly into your CRM. Each lead contains actionable data that you can use to grow your business. Because we focus exclusively on US-based companies, we ensure our leads comply with relevant US marketing regulations.

2. Purchase Currency

All prices displayed on our website and within our service are in US Dollars (USD). We currently only serve and bill customers within the United States.

3. Customer Service Contact Information

We are committed to offering prompt and helpful customer support. If you have questions, concerns, or need assistance, you can reach us at:

• Email: support@ghostleads.com

We strive to respond to inquiries within one business day.

4. Refund Policy

Our billing model charges customers per data usage. No refunds are provided once the data has been delivered. However, you have the flexibility to cancel at any time without penalty.

5. Shipping/Delivery Policy

Since our product is digital, there is no physical shipping. Leads are delivered in real time to your Ghost Leads Dashboard and/or integrated CRM. Delivery occurs immediately upon successful payment and configuration, ensuring that you can act on fresh leads right away.
Please note that our services and leads are only available to US-based companies.

6. Return Policy and Process

Because our product is data and is consumed upon delivery, there are no returns or exchanges. Once you have accessed or downloaded the leads, the transaction is considered final.

7. Cancellation Policy

Our services are provided on a flexible, usage-based model:

• You may cancel your account at any time without any penalties or fees.
• Cancellation requests take effect immediately, and no further charges will accrue after cancellation.

8. Legal or Export Restrictions

All leads provided by Ghost Leads are first-party data. We ask that all clients comply with relevant marketing regulations such as CAN-SPAM and TCPA when using the data obtained through our platform.
We do not currently offer services outside of the United States, and thus no export restrictions apply beyond compliance with these US marketing regulations.

9. Privacy Policy

We take data privacy seriously and employ best practices to protect the information of both our customers and the leads we provide. Below is a simple, generic outline of how we handle data:

• Data Collection: We collect limited personal information necessary to provide our services (e.g., email addresses, names, phone numbers).
• Data Usage: We use your personal information for account setup, customer support, and to deliver leads to your dashboard or CRM.
• Data Sharing: We do not sell or share your personal information with third parties except as required for payment processing or compliance with legal obligations.
• Data Security: We use secure servers, encryption (HTTPS), and industry-standard security practices to safeguard your data against unauthorized access.
• Contact: If you have questions or concerns about your privacy, please contact support@ghostleads.com.

10. Business Address

Business Address: 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801

11. Promotions, Discounts, and Trials

We offer a trial package of 100 free leads so you can test our data quality and integration. To redeem this trial, simply sign up for an account on our website and follow the instructions provided.

• After your trial ends, standard usage-based fees apply.
• You can cancel at any time if you do not wish to continue after the trial.

12. Website Security & Payment Information

We understand the importance of secure online transactions and the protection of your payment details.

• PCI Compliance: We use Stripe for payment processing, which adheres to PCI standards.
• Secure Website: Our entire website (including payment forms) uses HTTPS to encrypt data in transit.
• Data Protection: We maintain safeguards to prevent unauthorized access, disclosure, or modification of user data.

By doing business with Ghost Leads, you can trust that your payment and personal information is handled safely and securely.

13. Accepted Payment Methods and Credit Card Logos

We accept major credit cards (such as Visa, MasterCard, American Express, and Discover). Logos for these payment methods will be displayed during checkout to ensure clarity on accepted payment options.

Questions or Concerns?

If you have any further questions about this policy or about Ghost Leads in general, please reach out to us at support@ghostleads.com.

Last Updated: 1/7/2025

This Fulfillment Policy is subject to change at any time. We recommend checking our website regularly for updates.